Download our M&S Banking App

Our Digital M&S PASS gives you added protection when you're using mobile banking. It also allows you to generate unique security codes, which only you have access to, to sign in to Internet Banking and to verify certain transactions. This is known as two factor authentication, and adds an extra layer of security when you use our digital banking services.

Find out more about the M&S PASS
Find out more about staying safe when banking online

Your fingerprint and face are excellent security devices; no two are exactly the same and you've always got them with you! Your device will need to be enabled with face or fingerprint recognition (if available), and be compatible with the M&S Banking App. We recommend that you use the most up-to-date operating system.

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You can unlock your Digital M&S PASS PIN by completing the following steps;

• Step one: Select 'Reset PIN'
• Step two: Enter your password
• Step three: An activation code will be sent via SMS
• Step four: After entering your activation code, you will be asked to set up a new Digital M&S PASS PIN number

Yes, you can download and use the M&S Banking App on up to three different mobile devices.

Sign in to the mobile app and then you are able to remove the device by selecting ‘More’, ‘Manage devices’ and then tapping on the device you’re selling. 

You are able to have the app on up to three devices. If you have the app on less than three devices you simply need to download the M&S Banking App on your new device. If you no longer intend to use your previous device, you should remove it by selecting ‘More’, ‘Manage devices’ and then tap on the device you want to remove.

If you already have the M&S Banking App on three devices you will need to sign into one of those devices and remove one (by selecting ‘More’, ‘Manage devices’ and tapping on the device you want to remove). You can now set up the app on your new device.

• Call us as soon as possible on 0345 600 5860 if your mobile device is lost or stolen and we can temporarily suspend your account access. If you need to call outside our usual opening hours (8am-8pm), select the option to speak to our lost and stolen card support team. You may be responsible for unauthorised payments made from your accounts if you haven't kept your mobile or tablet, and your security details, safe.
• If you've downloaded the mobile app on more than one device, you can also sign in to the app using one of your other devices and remove the app from the lost device by using the 'Manage devices' option within 'More'.

No, the M&S Banking App allows you to check the balances on most accounts you hold with M&S Bank.  You can also see the last 3 months' transactions on your M&S current account, M&S Credit Card and if you hold them, your Monthly Saver and Everyday Savings Account (up to a maximum of 300 transactions). Additionally, you can make payments and transfers from your M&S current account to payees that you have paid before using Internet Banking.

Also, you are able to view your credit card statements back to July 2018. If you hold a current account, statements can be viewed back to October 2018.

Visit our 'Forgotten details' page for instructions on how to reset your sign-in details.