Banking app updates
We continually work to bring new app and security features to our app to help you carry out your day to
day banking in the palm of your hand.
7 April 2021
Changes to how you sign in
We have made some changes to the screens when you sign in to the app. You will notice there is a new
iOS customers – You will be given the option to sign in with Touch ID, Face ID or your Digital
Android customers - during the sign in process, we have also changed in some instances the references
sign in with 'Fingerprint' to 'Biometrics'. You will be given the option to be able to sign in with
biometrics (fingerprint or face on compatible devices) or your Digital M&S PASS PIN.
The 'Generate security code' is still at the bottom of the sign in page – customers signing in with
fingerprint will find this easier to access.
25 February 2021
Re-designed accounts and transaction screens
When you now select the account you wish to view from the balances screen, you will land directly on
transactions screen (rather than on the account details screen). Don't worry, you can still see your
account details by simply swiping down on the transactions screen.
18 January 2021
'Chat with us' online
We have launched a new feature within the M&S Banking App which allows you to ask specific
about your account – it's an easy and secure alternative to calling us and means you won't waste any
more time waiting on hold!
The M&S Banking App is currently available on compatible devices running
operating system iOS version 12.2 and higher. The app is also compatible with Android 6 or higher. We
recommend using the most up to date operating system your device can support.
Have a question about our banking
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