Contact us

We may be able to resolve your query online without the need to call us. Below are some of the ways in which we can help online.

It's easy to get in touch. To help you get through to the right people, select a product or service from the options below and we'll give you the best options available. Whatever your reason for contacting us, we're happy to help.

Looking for contact details related to a specific product or service? Menu option currently is:

Bereavement support

Our specialist team are on hand to offer help and support.

Find out more about bereavement support

Car insurance

Contact us by post

Customer Services/Complaints

Fusion House,
Bretton Way,
Peterborough,
PE3 8BG

Existing customer information

You can view further information relating to your insurance policy on our existing customers page.

Contact us by phone

Sales/get a quote: 0800 107 1827

Complaints: 0344 858 6877

Customer Services: 0344 871 2349
Monday to Saturday: 8am-6pm
Sunday: 10am-4pm

Next generation text service:
Dial 18001 before the phone number

Making a complaint

Let us know if there's something you're not happy about.

Find out more about making a complaint

Credit card

Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.

To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.

We may be able to answer and resolve your queries online

Here are some of our most frequently asked questions about M&S Credit Cards

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Applications only: 0800 997 996
Monday to Saturday: 8am-8pm
Sunday: 10am-6pm

Lost/stolen cards: 0800 085 2411
or +44 (0)1244 879080 from abroad

Customer Services/Complaints: 0345 600 5860
Internet Banking help: 0800 363 459
Lines are open 8am-8pm

Card Security teamFootnote 2: 0345 602 1568
Monday to Sunday: 8am-8pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Footnote 2[2]Please only call this department if you have received a letter or voice message from the Card Security team.

Current account

Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.

To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Applications only: 0800 756 7777
Monday to Saturday: 8am-8pm
Sunday: 10am-6pm

Lost/stolen cards: 0800 085 2411 or +44 (0)1244 879080 from abroad

Customer Services/Complaints: 0345 600 5860

Internet Banking help: 0800 363 459
Lines are open 8am-8pm

Card Security teamFootnote 2: 0345 605 2629
Monday to Sunday: 8am-8pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Existing M&S Premium Current Account with insurance customers

General enquires/Confirmation of cover: 0345 600 5860
Lines are open 8am-8pm

Travel Insurance policy enquiries: 0800 051 2616
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm

Make a claim >

Medical assistance: 0800 051 3483 or +44 (0)160 360 3371 from abroad
Lines are open 24 hours a day, 365 days a year

Travel assistance: 0800 051 2627 or +44 (0)160 360 3724 from abroad
Lines are open 24 hours

Legal expenses claims: 0800 051 2675 or +44 (0)160 360 5633 from abroad
Lines are open 24 hours

Footnote 2[2]Please only call this department if you have received a letter or voice message from the Card Security team.

General enquiries

Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.

To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

If you wish to make a complaint, please visit our complaints section for more information

Contact us by phone

Calling from the UK: 0345 600 5860
Calling from overseas: +44(0)1244 879080
Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Home insurance

Contact us by post

Customer Services

M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH

Home Emergency Claims team

HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN

Existing customer information

You can view further information relating to your insurance policy on our existing customers page.

Contact us by phone

Claims
0800 051 2556
Open 24 hours

Home emergency claims:
0800 051 2556
Open 24 hours

Quotes
0800 015 7760
Monday to Friday: 8am-6pm
Saturday: 9am-1pm
Sunday: 10am-2pm

Queries
0800 015 7760
Monday to Friday: 8am-6pm
Saturday: 9am-1pm
Sunday: 10am-2pm

Life insurance

If the M&S Life Insurance policy was purchased after December 2019 and you have a query or want to make a claim, please call 0333 207 4240 (lines are open 9am-5.30pm Monday to Friday excluding public holidays).


If the M&S Life Insurance Policy was purchased before December 2019 and you have a query or want to make a claim, please call 0345 745 6125 (lines are open 8am-6pm Monday to Friday).

Contact us by post

After Dec 2019

M&S Life Insurance Claims department,
C/O HSBC Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG

Before Dec 2019

Claims department,
HSBC (Life) UK Limited,
PO Box 1011,
Bristol,
BS99 1GD

Contact us by phone

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Loans

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Applications: 0800 363 400
Monday to Friday: 8am-8pm
Saturday: 8am-7pm
Sunday: 10am-6pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Pet insurance

Coronavirus (COVID-19): customer update

In order for us to protect our staff it has become necessary to close our sales and servicing phone lines.

We are working tirelessly to make sure we are still there for our valued customers, however we ask that you only call us should you need to renew your policy in the next 5 days or to call RSA if you need to make a claim.

Our phone lines for renewals and RSA’s claims phone lines are open Monday to Friday 9am to 5pm.

Need to submit a pet insurance claim?

For claims for new conditions, you'll find an editable form on the online servicing page for you and your vet to complete.

I need to talk to you about something else, how do I get in touch?

For any non-urgent queries, that do not require an answer within 24 hours, please email us at marksandspencer.pet@mandspet.co.uk and we’ll do our very best to get back to you within 3 working days.

If your policy needs to be renewed within the next 24 hours or if you need to make changes to your policy with immediate effect please call us on 0800 731 4280.

Contact us by post

M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP

Existing customer information

You can view further information relating to your insurance policy on our existing customers page.

Contact us by phone

Customer Services & complaints: 0800 980 8740
Claims: 0800 980 8750
Monday to Friday: 8am-6pm
Saturday: 9am-5pm

vetfone™: 0800 980 5583
Open 24 hours, 365 days a year
Bank holiday hours may differ

Payment protection insurance

Latest news regarding payment protection insurance.

Find out more about payment protection insurance

Premium Club

We are not currently accepting new members for M&S Premium Club. If you're an existing customer with a query about your account, you can choose from one of the following ways to contact us:

Supporting our customers and communities during this difficult time is our absolute priority. So, we want to provide a dedicated telephone banking hour for our fantastic NHS and emergency services workers. During 6-7pm each and every day, we plan to focus all of our effort on servicing their banking needs as quickly as possible.

To help us deliver this dedicated support for the NHS, we’d ask that customers avoid calling us for their routine banking needs during 6-7pm each day.

Contact us via Internet Banking

Existing customers with accountFootnote 1* specific queries, please log into Internet Banking and contact us via the My Messages facility.

Footnote 1* [1]Current account, credit card and Everyday Savings Account.

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Customer Services/Complaints: 0345 600 5860
Lines are open 8am-8pm

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Existing M&S Premium Club with Insurance customers

General enquires/Confirmation of cover: 0345 600 5860
Lines are open 8am-8pm

Travel Insurance policy enquiries: 0800 051 2616
Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm

Make a claim >

Medical assistance: 0800 051 3483 or +44 (0)160 360 3371 from abroad
Lines are open 24 hours a day, 365 days a year

Travel assistance: 0800 051 2627 or +44 (0)160 360 3724 from abroad
Lines are open 24 hours a day

Legal expenses claims: 0800 051 2675 or +44 (0)160 360 5633 from abroad
Lines are open 24 hours a day

Savings & investments

Contact us by post

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Everyday Savings Account
Existing customers: 0345 600 5860
Account opening: 0808 001 3131
Lines are open 8am-8pm

Unit trust/S&S ISA: 0808 005 5555 or +44(0)1244 688632 from abroad
Monday to Friday: 8am-6pm

Cash ISA
Existing customers: 0800 028 2824
Account opening: 0808 002 2222
Fixed Rate Savings: 0808 001 1111
Monday to Friday: 8am-6pm
Saturday: 9am-5pm

Fax: 01244 686 116

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

British Sign Language video relay service
Monday to Friday: 8am-6pm

Travel insurance

We may be able to answer and resolve your queries online

Here are some of our most frequently asked questions about M&S Travel Insurance

Contact us by post

Customer Services/Claims/Complaints

M&S Travel Insurance Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX

Existing customer information

You can view further information relating to your insurance policy on our existing customers page.

Contact us by phone


Need a quote?

Please call: 0800 051 3263

Customer Services

Please call: 0800 051 6670

Monday to Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 10am-2pm

Make a claim

Complaints

Medical assistance

Travel advice

Travel money

Contact us by post

M&S Bank
PO Box 10565
51 Saffron Road
Wigston
LE18 9FT

Live Chat

For general questions not relating to your account, use our Live Chat service.

Do not use Live Chat for any queries relating specifically to your account. If you wish to discuss an existing account, please call or write to us or log in to Internet Banking and send us a secure message through the My Messages section.

Live Chat Service Availability

Monday - Sunday 8am to 8pm*

* Depending on chat volumes, an invite to live chat will only be displayed when an agent is available

Contact us by phone

Travel money: 0800 363 484
Lines are open 24 hours

Mortgages

Contact us by post

Existing customers:

M&S Bank
PO Box 12
Gateway House
Gargrave Road
Skipton
BD23 9HL

Contact us by phone

Customer Services:

Existing customer queries: 0345 002 1127
8.30am-5.30pm, Monday to Friday

Complaints: 0345 002 1127
8.30am-5.30pm, Monday to Friday

Deaf, hard of hearing or speech impaired customers

Please use the following services to contact our Customer Service team.

Calls are recorded for our mutual security, training and monitoring purposes.

TWITTER, TWEET, RETWEET and the Twitter logo are trademarks of Twitter, Inc. or its affiliates.