Updating your contact details to set up the M&S Bank app

If you’re setting up our app and you’ve been asked to update your contact details, use our contact us page to get in touch.

What happens next?

Once you have contacted us and updated your contact details, we have to make sure the details have been changed by you. We’ll place a delay of 7 days on the new details being used for certain things to help keep your account secure. 

This means you can’t use the new details to set up the banking app and during this time, you will continue to receive a ‘Please get in touch’ message when attempting to set up the app.