Personal claims manager to keep you informed and help ensure everything runs smoothly
Arranged and administered by BISL Limited using a panel of insurers. Terms and conditions apply
No matter the level of cover you choose, if you make a claim, it will be handled by your very own personal claims manager to help ensure everything runs smoothly, delivering the type of service you'd expect from M&S Bank.Footnote 1**
It is reassuring to know that you can recover your excess even if you're hit by an uninsured driver.
Full details including vehicle registration, the make/model of the vehicle; and the driver’s details must be provided.
If you can't drive your car after an accident, fire or theft, we'll give you a hire car for up to 28 days (subject to eligibility),*** and then a courtesy car after that if required (subject to availability).
Guaranteed replacement car cover options can be added to standard policies.
Up to £150 per seat for replacement child seats, damaged or not, following an accident.
If you or your spouse is injured in a car accident, you could claim up to £10,000 (comprehensive cover only). ****
If you're in a car accident that's not your fault, your policy provides legal expenses to help you and your passengers claim for uninsured losses. Your legal fees will be taken care of, up to a limit of £100,000. There must be a reasonable chance of case success.
RAC European and UK breakdown cover is included, covering you even if you're a passenger in another car. Optional levels of breakdown cover can be added to standard policies (covers your vehicle only). The cost of parts, fuel or other supplies are excluded.
Going on holiday? With M&S Car Insurance, get up to 90 days’ cover, to the same level as your UK policy, whilst you are using the car within the countries referred to in your policy documents.
If your car is damaged and you need to make a claim, arrangements will be made for it to go to a nationwide approved repair centre, with a 3 year guarantee on all replacement parts and repairs.
**If M&S Car Insurance are dealing with your claim, your personal claims manager will be your main point of contact throughout. If your policy underwriter is dealing with your claim, your personal claims manager will be here for you if you need help.
***A hire vehicle will not be provided when a courtesy car is made available to you.
****The insurer will only pay these amounts if the cause of death or injury is an accident involving a vehicle.
M&S Car Insurance premier policy document
M&S Car Insurance standard policy document
M&S Car Insurance important information
You may require Adobe PDF reader to view PDF documents. Download Adobe Reader
If you need to make a claim, you should call 0344 412 2160 as soon as possible. The Claims team is here to help you 24 hours a day, 365 days a year. Make sure you've got your policy number to hand when you call.
Your policy only covers the named drivers listed in section 5 of your Certificate of Motor Insurance. If anyone else drives your car, including members of your family or someone living with you, your car won't be covered.
Learn the financial, practical and performance considerations when owning a electric car.
Choose the right cover for you
With premier cover you get additional benefits worth over £427Footnote 4††
These include:
If you don't need all these benefits, you can keep the cost of your insurance down by choosing standard cover which comes with:
You can also add some of the benefits included with premier as optional extras. In some instances it could cost you less to upgrade to premier.
| Cover benefits | Premier cover | Standard cover |
|---|---|---|
| Breakdown cover | Included - European and UK cover. Also covers you as a passenger in another car. | Optional - four levels available covering your vehicle only. |
| Uninsured driver protection | Included | Included |
| Motor legal protection | Included | Optional |
| Guaranteed replacement car - subject to eligibility | Included - 28 days | Optional - 14, 21 or 28 days |
| Courtesy car - subject to availability | Included | Included |
| European travel - unlimited trips up to 90 days per cover period | Included | Included |
| Loss, theft, damage and destruction of vehicle | Included | Included |
| Loss, theft, damage to personal property in vehicle | Included | Included |
| Personal accident cover for you and your spouse - up to £10,000 | Included | Included |
| Child seat cover up to £150 | Included | Included |
| Approved repairs guaranteed for 3 years | Included | Included |
| Claims line with personal claims manager | Included | Included |
Footnote 3††[1][2][3][4] Motor legal protection is £27.79 and guaranteed replacement car is £21.24 based on 28 days, costs based on the add-on prices for M&S Car Insurance Standard Cover. Breakdown cover is provided by RAC for M&S Car Insurance customers, the equivalent cover is not available directly from rac.co.uk. The cost of the equivalent breakdown cover with the AA is £378.75 (this price is based on a 40 year old customer with single personal level UK breakdown cover for £186.12 and all zones European breakdown cover of £192.63 (based on a Vauxhall Corsa, 2019, manual, petrol). All prices obtained 19th March 2025.
Terms, conditions, exclusions and limitations apply and a copy of the full policy wording and complaints procedure is available on request.
Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm and 9am-5pm bank holidays. Calls are recorded.
