Contact us

Have a question? We’re always happy to help.

Which product or service would you like to contact us about? Menu option currently is:

Online

You can inform us of a bereavement onlineLink opens in a new window

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Please call 03456005860 or +44 (0)1244 879080 from outside the UK

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

You can send your documents to us at:
M&S Bank
PO Box 325
Wymondham
NR18 8GW

Online

Service your Car Insurance policy online.

Please be aware, you need to call us to cancel your policy or make a claim

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Sales/get a quote

Please call 0330 018 0929 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Customer Services

Please call 0344 871 2349 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Complaints

Please call 0344 858 6877 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm

Make a claim

Please call 0344 412 2160 Lines are open 24 hours a day, 365 days a year

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

Customer Services/Complaints
Fusion House,
Bretton Way,
Peterborough,
PE3 8BG

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

'Chat with us' can be accessed via the M&S Banking App under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of the page. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question:

  • Start your question with ‘what’, ‘where’, ‘when’, ‘why’ or ‘how’
  • Use between 3 and 15 words
  • Only ask one question at a time

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We are here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Creating a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with more complex queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access tool.

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Make a complaint

Please call 0345 900 0900 Lines are open 8am-8pm

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW

Please include your name, address, postcode and your preferred contact number.

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can. Learn more about MOBI

If you’re not registered for Digital Banking, you can chat with MOBI only on selected pages on our website.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Here you can chat with MOBI & agents about your account.

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

Here you can chat with MOBI & agents about your account.

Public website

You can ‘Chat’ with MOBI only on our website. Find 'Chat' in the bottom right on selected web pages.

If you need to chat to an agent about your account, you’ll be able to continue your conversation once you’ve signed in online.

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, if you’re signed in to Digital Banking, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

Chat with us' can be accessed via the M&S Banking App  under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of your screen. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question, try to ask only one question at a time using more than 5 words.

Here’s a couple of examples:

  • How do I add my card to my Digital Wallet?
  • When will I receive my Loyalty reward vouchers?
  • Can you help me with an unrecognised transaction?

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead if you’re signed in securely.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We’re here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Setting up a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with account specific queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions
  • Credit Limit preferences

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

*Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access tool.

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team. If you call us, you may be asked to verify your identity via a one-time security code to your mobile phone. This will allow us to answer your query quicker.

Customer Services/Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Internet Banking help

Please call 0345 600 5860 Lines are open 8am-8pm

Applications only

Please call 0800 997 996 Lines are open Monday to Saturday: 8am-8pm Sunday: 10am-6pm

Lost/Stolen cards

Please call 0800 085 2411 or +44 (0)1244 879080 from abroad

Card Security team

Please only call this department if you have received a letter or voice message from the Card Security team.
Please call 0345 602 1568 Lines are open 24 hours a day, 7 days a week.

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

British Sign Language Interpretation from home

How do I use it?

The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.

When you click on the 'Use SignVideo' button it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at M&S Bank as quickly as possible please make sure you have all your details ready.

What do I need?

You will need a device with a webcam that meets the following requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam.
  • IE9-11 or Firefox for Windows, Safari for Mac.
  • Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended).

Help and support

For troubleshooting and technical guidance on SignVideo's service, please contact SignVideo at help@signvideo.co.uk or call 0203 388 0771.

Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and M&S Bank for quality and monitoring purposes.

Use SignVideoUse SignVideo Open in new window

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW

Digital banking

Take control of your finances with a range of ways to bank online

We have now closed all our M&S current accounts

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

'Chat with us' can be accessed via the M&S Banking App under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of the page. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question:

  • Start your question with ‘what’, ‘where’, ‘when’, ‘why’ or ‘how’
  • Use between 3 and 15 words
  • Only ask one question at a time

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We are here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Creating a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with more complex queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access tool.

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Calling from the UK

Please call 0345 600 5860 Lines are open 8am-8pm

Calling from overseas

Please call +44(0)1244 879080 Lines are open 8am-8pm

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW

Online

Make a claim on your Home Insurance policy online

Renew your Home Insurance policy online

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Claims

Please call 0800 051 2556 Lines are open 24 hours

Home emergency claims

Please call 0800 051 2556 Lines are open 24 hours

Quotes and Queries

Please call 0800 015 7760 Lines are open 8am-8pm Monday to Friday, 8am–6pm Saturday, 10am-2pm Sunday. Calls are recorded

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

Customer Services
M&S Home Insurance
Aviva
Pitheavlis
Perth
PH2 0NH

OR

Home Emergency Claims team
HomeServe Membership Limited
Cable Drive
Walsall
WS2 7BN

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Query or Claim - M&S Life Insurance policy purchased after December 2019

Please call 0333 207 4240 Lines are open Monday to Friday 9am-5.30pm (excluding public holidays)

Query or Claim - M&S Life Insurance policy purchased before December 2019

Please call 0345 745 6125 Lines are open Monday to Friday 8am-6pm

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

After Dec 2019
M&S Life Insurance Claims department,
C/O HSBC Life UK Limited,
PO Box 1053,
St Albans,
AL1 9QG

OR

Before Dec 2019
Claims department,
HSBC (Life) UK Limited,
Customer Service Centre,
BX8 7HB

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Applications

Please call 0800 363 400 Lines are open Monday to Friday: 8am-8pm Saturday: 8am-7pm Sunday: 10am-6pm

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

'Chat with us' can be accessed via the M&S Banking App under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of the page. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question:

  • Start your question with ‘what’, ‘where’, ‘when’, ‘why’ or ‘how’
  • Use between 3 and 15 words
  • Only ask one question at a time

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We are here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Creating a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with more complex queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Online

Get in touch

Speak to a member of the M&S Pet Insurance team

Customer Services and Complaints

Please call 0800 980 8740 or email mandspet@uk.rsagroup.com

Phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 5pm. Calls are recorded for security, training and monitoring purposes.

Get in touch

M&S Pet Insurance,
Customer Relations team,
PO BOX 255,
Wymondham,
NR18 8DP

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Get a quote

Please call 0800 051 3263. Lines are open 8am - 8pm Monday to Friday, 9am - 6pm Saturday, and 10am - 2pm Sunday. Calls are recorded.

Customer Services

Please call 0800 051 6670 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday

Complaints

Please call 0800 056 3394 Lines are open 8am-6pm Monday to Friday: 8am-4pm Saturday

Emergency Medical Assistance

Please call 0800 051 6561 or +44 160 360 4906 from abroad.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

Customer Services/Claims/Complaints
M&S Travel Insurance Customer Care Team
Customer Service Centre
PO Box 7463
Perth
PH2 0YX

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Travel money

Please call 0800 363 484 Lines are open 8am - 8pm

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Everyday Savings Account

  • Account opening: Please call 0808 001 3131 Lines are open 8am-8pm
  • Existing customers: Please call 0345 600 5860 Lines are open 8am-8pm

Cash ISA

Lines are open 8am-6pm Monday to Friday (closed weekends and public holidays). Calls are recorded.

Fixed Rate Savings

Lines are open 8am-6pm Monday to Friday (closed weekends and public holidays). Calls are recorded.

Investments

Lines are open 8am-6pm Monday to Friday (closed weekends and public holidays). Calls are recorded.

Fax

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 329
Wymondham
NR18 8HA

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

'Chat with us' can be accessed via the M&S Banking App under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of the page. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question:

  • Start your question with ‘what’, ‘where’, ‘when’, ‘why’ or ‘how’
  • Use between 3 and 15 words
  • Only ask one question at a time

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We are here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Creating a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with more complex queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access tool.

Chat with us online

If you're already registered for digital banking, then a quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within the M&S Banking App or within Internet Banking and is available 24 hours a day, 7 days a week.

For those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

You can 'Chat with us' via...

Mobile banking app

You can 'Chat with us' on the M&S Banking App. Here's how:

  1. Sign in to the M&S Banking App
  2. Select 'Support'
  3. Then select 'Chat with us'

Internet Banking

You can 'Chat with us' within Internet Banking. Here's how:

  1. Sign into Internet Banking
  2. Click the 'Chat' icon from selected pages when signed in

What else do I need to know...

Why use the 'Chat with us' service?

'Chat with us' is here to help you no matter what time of day or night so you can contact us at a time that suits you, even when our phone lines are closed.

When you send us a message in chat, our virtual M&S Banking assistant, MOBI, can respond instantly and give you information on how to resolve your query. For account specific queries, MOBI will seamlessly transfer your query to an agent who'll get back to you as soon as possible.

If you’re using our app and have push notifications enabled, we will send you a notification to let you know when we have responded to your query, so you can carry on with your day and read the response at a time that’s convenient for you.

How do I start a chat?

'Chat with us' can be accessed via the M&S Banking App under the ‘Support’ tab or in Internet Banking using the ‘Chat’ tab in the bottom right side of the page. As you’ve already signed in and verified your identity, all your chats are secure and protected.

When asking your question:

  • Start your question with ‘what’, ‘where’, ‘when’, ‘why’ or ‘how’
  • Use between 3 and 15 words
  • Only ask one question at a time

Keeping your query simple helps us to give you the most relevant answer to your question. If MOBI doesn’t understand your question you may be given some response options based on key words you have used. You can also try rephrasing the question or make it more concise. If MOBI is still unsure what the question is, you’ll be transferred to chat with an agent instead.

Meet MOBI

If you're new to MOBI, our virtual assistant, or if you're unsure about how chat works, you can take our guided tour. Simply type "Get me started" in the chat, and MOBI will demonstrate how to ask questions and how they'll be answered, helping you become more comfortable using chat in the future.

What can I do via 'Chat with us'?

We are here when you need us and can help via chat the same way we can over the phone with most* queries.

MOBI is trained to give instant answers to your questions and can advise on a huge range of topics including:

  • Creating a Direct Debit
  • How to view, unlock or change your PIN
  • How to pay your card
  • How to reset your digital banking password
  • Disputed transactions
  • Balance transfers

While our chat agents can help with more complex queries such as:

  • Requesting a settlement figure on your loan
  • Card declines
  • Lost or stolen cards
  • When your promotional offer ends
  • Balance transfer queries
  • Amending a Direct Debit
  • Unrecognised transactions

If you ever need to ask us something, using ‘Chat with us’ can be a more convenient way to connect with us.

*Some service limitations apply

How long can I view my chats for?

Your chat history will be stored securely in the banking app and Internet Banking and be visible for 13 months.

Make sure you're using the latest version of our app to ensure that all of our support features are available to you.

Need help getting back on Mobile or Internet Banking?

Existing customers can use our handy Mobile and Internet Banking access tool.

Please note: We may take a little longer than usual to answer your call at this time. If you need to speak with us and your query is not urgent you may wish to call back later. Alternatively, you can log in to Internet Banking or our app where you can check your balance, view statements and transactions and make online payments. We apologise for any inconvenience.

Give us a call

Speak to one of our customer support team

Customer Services and Complaints

Please call 0345 600 5860 Lines are open 8am-8pm

Existing M&S Club Rewards with Insurance customers

Accessible ways to contact us

British Sign Language video relay service Monday to Friday: 8am-6pm

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text Relay services.

Calls are recorded for our mutual security, training and monitoring purposes.

Contact us by post

M&S Bank
PO Box 325
Wymondham
NR18 8GW