Update your contact details

Are your contact details up to date? If not, you can follow the steps below

How do I update my contact details within the M&S Banking App?

If you use our app, you can update your contact details by following the below steps:

Within the app, tap the profile icon in the top right corner of the 'Balances' screen and select 'Update your personal details'
Then select 'Contact details'
Select any missing or out of date details you need to update, click 'Edit' and follow the instructions on screen
Next, press save and authenticate using your face, fingerprint or your Digital M&S PASS PIN

That's it! Your changes have now been made.

Video Script

Update your contact details using the M&S Banking App

If you’ve recently changed your contact details, like your phone number, email or address, it’s important that you update them in our app too.

Available on compatible devices for main cardholders.

Simply open the app and sign in using your face, fingerprint or Digital M&S PASS PIN.

Then tap the ‘Profile’ icon and select ‘Update your personal details’.

Next tap ‘Contact details’ and select the details you need to update.

To update your address, type in your postcode and press ‘Search’.

Then, select your address from the results, press 'Update address'

If your address does not appear you can enter it manually. Customers with foreign or British forces address need to call us.

and authenticate using your face, fingerprint or your Digital M&S PASS PIN.

To update your phone number or email address, simply enter your up-to-date details and tap 'Continue'.

Then authenticate using your face, fingerprint or your Digital M&S PASS PIN.

That’s it – your changes have now been made.

Thank you for watching

Available on compatible devices for main cardholders.

How do I update my contact details in Internet Banking?

It's easy to update your contact details within Internet Banking.

Simply 'Sign in' to Internet Banking
Select 'Update your personal details' under 'Quick links'. Find the details you'd like to update and select 'edit'
Follow the instructions on the screen. You will need your M&S PASS to verify your changes

How to use your Digital M&S PASS (within the banking app)

Step 1: Launch your M&S Banking App.
Step 2: Tap the ‘Generate security code' option at the bottom of the page, and then select ‘Re-authentication code‘.
Step 3: Enter your 6-digit Digital M&S PASS PIN, or use your face or fingerprint to generate a single use 6-digit security code.
Step 4: Enter this code on the Internet Banking screen.
Step 5: Press 'update'.

That’s it! Your changes have now been made.

How to verify changes using a physical M&S PASS

Step 1: Press and hold down the green button (bottom right hand) for 2 seconds to turn on your M&S PASS.
Step 2: Enter your PIN, then the screen display will show 'Hello'.
Step 3: Press the number 3 button to generate a code.
Step 4: Enter the code into the box provided on the Internet Banking screen.
Step 5: Press 'update'.

That’s it! Your changes have now been made.

Not yet registered for digital banking?

Find out how you can register for Internet Banking and download the M&S Banking App.

Learn more about how to register for digital banking

How do I update my contact details over the phone?

You can speak to one of our Customer Service colleagues who will be happy to help update your contact details. Simply call 0345 600 5860 *.

If you have an additional cardholder on your account, please ask them to call us on 0345 600 5860 * to update their contact details.

Updating your mobile number to set up the banking app

If you are trying to set up the M&S Banking App, and have either received a message to call us, or a 'No mobile number found' message, please contact us on 0345 600 5860 * to update your contact details.

Please note, we need to make sure that your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as setting up the banking app. During this time, you will continue to receive a 'No mobile number found' message when attempting to set up the app.

Forgotten your Internet Banking details?

Learn more about how to reset your Internet Banking details

Have a question about our digital banking services?

Just ask our Virtual Assistant to see if it can help.

Just ask

*Lines are open 8am - 8pm. Calls are recorded for our mutual security, training and monitoring purposes.