How are our services performing?
We always do our best to ensure you receive the best service, but sometimes there may be issues which could affect our service. If you think there might be a problem with our service, you can check this page to see how everything is performing.
Internet Banking
Internet Banking for M&S Credit Card and Everyday Savings Account customers.
On Saturday 8 November 2025, from 11:30 pm GMT to 9 November, 02:30 am GMT, Internet Banking will be unavailable whilst we perform essential maintenance.
Telephone Banking
Telephone Banking for all products and services excluding insurance.
On Saturday 8 November 2025, from 11:30 pm GMT to 9 November, 02:30 am GMT, Telephone Banking will be unavailable whilst we perform essential maintenance.
Mobile Banking
M&S Banking App.
On Saturday 8 November 2025, from 11:30 pm GMT to 9 November, 02:30 am GMT, Mobile Banking will be unavailable whilst we perform essential maintenance.
Card transactions
Payments and purchases using M&S Credit Cards, including Apple Pay, Google Pay & Samsung Pay.
On Saturday 8 November 2025, from 11:30 pm GMT to 9 November, 02:30 am GMT, as Mobile Banking will not be available, all 3D Secure transaction authorisations will be performed by SMS (text message). Please ensure you have registered your mobile number with us to avoid any disruption to your card spending during this time.
Open Banking, Mobile Banking and Internet Banking performance and availability
View detailed information about how Open Banking and direct digital channels have performed. These are published every quarter.
To find out more about what we offer and how we’re doing it, view our Open Banking page.
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If you believe there is a problem with one of our services, please contact us.